DELIVERY

Fast, Reliable, and Convenient Shipping for Your Cuddly Companions

At MoodBears, we understand how eagerly you await the arrival of your new companion, and we are committed to providing fast, reliable, and convenient delivery options to bring joy to your doorstep. This Delivery page outlines our shipping methods, charges, and estimated delivery times to help you make informed decisions while shopping on moodbears.com.

UK Delivery:

Standard Delivery

Our Standard Delivery service ensures that your MoodBear arrives within 5-7 working days from the date of dispatch. Shipping charges for Standard Delivery are based on the weight and size of your order and will be displayed at checkout.

Express Delivery

For those who can't wait to receive their new best friend, we offer an Express Delivery service. Orders placed with Express Delivery will be delivered within 1-3 working days from the date of dispatch. Please note that additional charges apply for this expedited service.

International Delivery:

European Delivery

We are pleased to offer shipping to most European countries. European deliveries typically take 5-10 working days from the date of dispatch. Shipping charges are calculated based on the destination, weight, and size of your order.

Worldwide Delivery

MoodBears can travel the globe! We offer international shipping to various countries worldwide. Delivery times may vary depending on the destination but generally take 7-14 working days from the date of dispatch. Please note that customers are responsible for any customs fees, taxes, or duties that may be

Dispatch Times:

We aim to dispatch your order as quickly as possible. Orders placed before 2 pm on weekdays are typically dispatched the same day, while orders placed after 2 pm or on weekends and public holidays are dispatched on the next working day.

Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Shipping Charges:

Shipping charges are calculated based on the weight, size, and destination of your order. These charges will be displayed during the checkout process before you confirm your order.

Additional Delivery Information:

Delivery Addresses

Please ensure that you provide a complete and accurate delivery address during the checkout process. MoodBears cannot be held responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.

Undeliverable Packages

In the event that your package is returned to us as undeliverable, we will contact you to arrange for redelivery or a refund. Please note that additional shipping charges may apply for re-delivery.

Delivery Delays

While we strive to meet the estimated delivery times, unforeseen circumstances such as carrier delays, adverse weather conditions, or customs processing may occasionally affect delivery times. We appreciate your understanding and patience in such cases.

If you have any questions or concerns about our delivery options or the status of your order, please don't hesitate to contact our customer service team at:

MoodBears Customer Service

moodbears@tomy.com

We are dedicated to ensuring that your MoodBear reaches you quickly and safely, so you can start enjoying the love and comfort of your friend as soon as possible.